Frequently Asked Question
Does it matter if I am not an architect or a designer?
Our tours are designed to be engaging and informative to all walkers, regardless of profession or previous knowledge about architecture.
What happens if it rains?
The weather in Barcelona is usually very nice, but we recommend you bring suitable protective gear in case of inclement weather during the walk. Tours will be cancelled only if the weather poses a threat to your safety. In the rare event that a tour is cancelled, ticket holders will receive an SMS message and an EMAIL explaining the problem accompanied by a full refund.
Are tours offered in English?
All of our regular tours are in English, but our guides speak, Spanish, French, German, Italian, Catalan and Romanian as well. Please book a private tour if you prefer a language other than English.
What do I have to do if I am late?
Give us a call or send a text message to +34 682 497 208. Most tours begin with a 10 to 15 introduction at the meeting point; so, if you are only a little late you can still find us.
What form do payment do you accept?
Our booking platform accepts all credit cards.
Can I change or cancel an order I just placed?
You can change or cancel any order up to 48 hours before the tour online. If you can’t work out how to do it then email us with your alternate date.
What happens if I have to cancel? What if the tour is cancelled?
If you cancel up to 72 hours in advance, you are fully reimbursed. If the tour is cancelled, you will also be fully reimbursed.
Can I get refund or can I reschedule the tour?
You have until 72 hours before the tour to request a refund. You can reschedule your tour if you ask in advance and it’s within the limits of the available spots we have per tour.
Can I just take a tour without buying a ticket?
No sorry, you must book and pay online to attend the tour at least 24 hours in advance.
Do you take schools groups?
Yes of course. See Tours for Groups for more information and email us with your request. The more information you can give us the easier it will be to plan something super-special.
What is the difference between the regular and the private tours?
Our regular tours are for small groups of travelers, a maximum of 20 people per group tour, and regular tours are scheduled for specific days. If you prefer to walk alone or with just your friends or family members, you can book a private tour and also decide a time that works best for your group.
What about a tour with kids?
No problem, we love them! Kids are welcomed and children under the age of 12 can come along for free.
Is there a problem if I am in a wheelchair?
Don’t worry, the entire walk is wheelchair accessible.
I’ve read your tours are amazing. Is it true?
Everyone has their own opinion; we do our best. Questions are always welcome. Walk with out and check it out for yourselves!